Overview
As experts in iStrategy and Blackboard® Analytics, RS-5 is uniquely positioned to support your Blackboard Analytics needs. We collaborate with institutions to define their criteria for success and then identify the best approach to meet goals quickly and efficiently. The result – minimal wasted time, wasted money or risk for our clients!
Our annual support program includes:
Sample summary page of monthly support report.
Monthly System Monitoring
Each monthly we collect system and server statics to predict potential system issues
Monthly Support Report
Each month we provide you a report that includes system health status, proactive system maintenance recommendations, ETL run time trends and sever statistics presented in a Power BI report
Support Time
Dedicated time intended to support diagnostic issues, limited development agreed , and training sessions based on agendas established by client and RS-5
Help Desk
Staffed support for Production sensitive system issues that require immediate resolution.
